Agreement to Terms
These Terms of Service (“Terms”) govern your subscription to Serve AI Agency’s (“we,” “us,” “our”) AI Automation Pilot Plans (“Pilot Plans”). By subscribing to or applying for any Pilot Plan, you (“Subscriber,” “you,” “your”) agree to be bound by these Terms.
Definitions
Service: AI-powered lead discovery and enrichment, personalized email and SMS campaigns, instant booking integration, and performance dashboards, delivered in a founder-led pilot specifically for dental clinics.
Pilot Plans: One of two subscription tiers—Pilot Introductory or Pilot Concierge.
Subscriber: A dental clinic business subscribing to a Pilot Plan.
Dashboard: The online portal where Subscribers view performance metrics and manage Service settings.
Pilot Plans & Subscription
Pilot Introductory: $750 USD per month. Includes AI-driven lead discovery, enrichment, personalized email/SMS campaigns, one-click booking links, and a streamlined performance dashboard.
Pilot Concierge: $1,250 USD per month. Includes all Introductory features plus custom reporting, AI-voice calls for appointment reminders, and priority support.
Term: Month-to-month recurring billing via Stripe; charges occur on the same calendar day each month.
Access: Dashboard credentials are granted upon first successful payment.
Pilot Program Terms & Feedback
Limited-Seat Pilot: Only 3 Introductory and 2 Concierge slots are available. Slots are reserved on a first-paid basis.
Participant Commitment: To ensure accurate data and optimal results, Subscribers must: 1. Process at least 20 unique leads through our AI pipeline within the first 7 days; 2. Attend two 15-minute strategy calls within the first week; 3. Provide necessary system access (e.g., Google Business Profile, booking platforms) within 3 days of purchase.
Feedback Use: By participating, you agree that we may use anonymized performance data and feedback to improve our Service and for marketing testimonials (with your approval).
Pilot Success Guarantee
We guarantee a 20% reduction in no-show rates within 7 days of going live. To qualify for a refund of your first month’s fee, you must meet all Participant Commitments in Section 4 and submit a written request within 14 days of purchase.
Fees, Payment & Taxes
Rates: As specified in Section 3.
Billing: Automatic monthly via Stripe.
Taxes: Subscriber is responsible for all applicable taxes.
Payment Failure: Service may be suspended until payment is resolved.
Cancellation & Refunds
Cancel Anytime: Subscribers may cancel a Pilot Plan at any time via the Dashboard or by emailing [email protected].
Refund Policy: No pro-rata refunds for partial months, except under Section 5 (Pilot Success Guarantee).
Subscriber Responsibilities
Provide accurate business information and maintain data completeness.
Grant necessary system access promptly.
Comply with all applicable laws and regulations (including TCPA for messaging).
Use the Service solely for lawful business purposes.
Intellectual Property
All software, workflows, dashboards, and AI prompts remain the sole property of Serve AI Agency. Subscribers receive a limited, non-exclusive license to use deliverables solely for their business operations.
Confidentiality
Each party agrees to maintain confidentiality of proprietary or sensitive information, disclosing only as required by law.
Limitation of Liability
Our liability for claims under these Terms is capped at the total fees paid by Subscriber in the month preceding the claim. We are not liable for indirect, incidental, or consequential damages.
Indemnification
Subscriber agrees to indemnify and hold harmless Serve AI Agency and its affiliates from claims arising from Subscriber’s breach of these Terms or misuse of the Service.
Governing Law
These Terms are governed by Washington State law, without regard to conflict-of-law rules.
Modifications
We may update these Terms at any time. We will post changes at serveaiagency.com/terms with the revised “Effective Date.” Continued use after notice constitutes acceptance.
Contact
For questions or requests, email [email protected].